Frequently Asked Questions
What other functions does the Nest & Trail Co. Milk Maker have?
The Milk Maker offers far more than warm and frothed milk. With dedicated function keys for soybean, fresh juice, rice paste, keep warm, boiling water and cleaning mode.
Can I make different types of plant based milk?
You can create fresh oat, almond, cashew and other dairy free alternatives. Simply add your ingredients, choose the milk mode and enjoy.
Can I set the appliance to start later or prepare ingredients in advance?
The Milk Maker includes a convenient 12 hour preset function, allowing you to add your ingredients ahead of time.
Where are you located?
Our head office is located on the Gold Coast.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact Customer Support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at nesttrailco@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.